The timing on this article is somewhat notable -- for me, anyway. A few days ago I received an email regarding a user survey for Facebook. I was curious (and motivated: I do use Facebook a lot, and wouldn't mind helping to improve it), so I clicked through.
The survey included some free-form text boxes with open-ended questions, and and one of my answers suggested that FB needs to do more to promote its brand as something people should trust, and take actions that make that trust deserved. I noted that I still do not really trust FB, and that lack of trust curtails my use in ways that probably cause me to get less utility out of the service than I could otherwise.
The survey included some free-form text boxes with open-ended questions, and and one of my answers suggested that FB needs to do more to promote its brand as something people should trust, and take actions that make that trust deserved. I noted that I still do not really trust FB, and that lack of trust curtails my use in ways that probably cause me to get less utility out of the service than I could otherwise.