I get the feeling that you only read the article and didn't watch the video because in about the third sentence he says "There have, however, been some sporadic reports of problems with the touch screen, and it turns out, the unit that I have received does seem to be affected. So, I thought I would show you what some of these problems look like."
He is obviously seeing other reports of problems and is presenting his own as a representative instance.
He is obviously seeing other reports of problems and is presenting his own as a representative instance.