Great post - i've been playing with your product and the integration of telephony is really smart, it's one of the areas salespeople spend a lot of time manually typing in calls into their CRM.
Looks great, i run a mobile app agency and we are forever having issues due to developers not testing adequately, having some external company test would be really useful!
Thanks for the feedback I can see your point I'll get to work on getting something a little more visual to explain it.
And yes, it's very lightweight we already use it for bug tracking, beta signups, feedback and general contact. Other early beta customers are using it to manage job applications and competition entries.