They are so shiny and so smart. It's easy to tell behind it is a group of truly smart people -- marketing, designers, engineers, and etc. Except, working with them have become our worst nightmare, the greatest risk to our existence.
They got so used of the user being their product, that they forgot sometimes they actually have to give support to the users who are using their service.
Yes! We are moving everything away from Google. No more Google products. Personally I have been fooled by their shiny, easy-to-use UIs. Turns out it's a trap!
Indeed! We have contacted them 15 times, and provided as much detail as possible for case resolution. Forty-two hours later, we have yet to receive a single reply! It's truly astonishing.
We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!
It's a bit late now, but it's a good idea to make a new fresh Google account for each project (which will require a new fresh phone number to verify it when you create it, I suggest Mint prepaid), for reasons which are at this moment too obvious.
At this point, I would like to have NO relationship with Google, period. This has been a nightmare to deal with, and I have learned my lessons. NO GOOGLE.
This is a lesson I learned the hard way when my Microsoft account was suspended without explanation for a month, then restored with zero explanation. I couldn't access my OneDrive, OneNote, Skype, Office, email, I couldn't even play games I had bought for my Xbox, or access apps from the Microsoft Store.
The lesson learned is don't put all your digital eggs into one digital basket. Takes a lot to make you smile after that.
Not just digital. For many years I have avoided the seduction of "triple-play" TV, phone and broadband, precisely because I don't want to let a single billing dispute leave me cut off from the world.
Similarly, I choose to buy gas from a gas company, and electricity from an electricity company. I don't want a billing dispute (or an honest mistake) to leave me completely without fuel.
Depending on the TLD that might be a contractual breach between Google and the registry. I would suggest reading the TOS of the extension on the registry's website and complain if Google breaches them. Sometimes it's forbidden to the registrar to prevent a transfer, even when there's a dispute.
Are you sure you’re not actually spamming people? What sort of messages are these? Did people subscribe to them? How long have you been sending these out for?
I'm not that keen on the phrase "double opt-in". It's a phrase used by marketers, to make it look as if anti-spammers are doubling their workload and making things unnecessarily complicated.
What you are referring to should be called "confirmed opt-in", and it simply means that you don't accept an opt-in unless you can be sure it came from the owner of the mailbox in question, and was not forged. Making people opt-in twice wouldn't help with that.
If the content of your email or frequency of emails is not inline with the expectation of subscribers when they subscribed, some will report the emails as spam regardless of the steps you documented.
Sure, we have been doing this for several years so we are aware of these pitfalls. The issue is the way Google has been handling this case. There is no process, no communication. They have made extreme threats, with nothing to back it up, no way to respond.
This a thousand times. We also go to greath lengths to ensure there's no spam coming from our servers and then we get a notification and it's for a legitimate email that someone reported as spam for whatever reasons. It's frustrating.
Sorry this happened. All I can recommend is to transfer your domain away. We do cold reachouts as well (less than 20 a day though) and I have my domain in namecheap.
