I loved our XC90 (non electric) but one day rainwater began pouring in through the windsheild behind the rear-view mirror. It quickly got into the electrical system and nothing worked reliably after that. Volvo absolutely refused to fix it, or acknowledge that there was a problem, despite hundreds of posts pointing out similar window leaks. Was very disappointing.
This is why it is of crucial importance for companies to take things like this seriously. A customer complaint can quickly become a crisis and lead do serious damage to the brand.
Anyone with any training in crisis management would immediately refund the purchase price, apologize and offer a discount on a replacement.
The negative publicity of this post alone has cost the company millions in customer goodwill.
bitvavo.com / Amsterdam, Netherlands / Full-time / Remote or Hybrid in the Netherlands / https://bitvavo.com / Cryptocurrency Exchange / Visa-relocation supported
We are a fully regulated Dutch cryptocurrency exchange and we are one of the most exciting companies in the Netherlands!
If you are interested in one of these positions:
- Senior Software Engineer (our stack is mostly nodejs/typescript)
- Senior Mobile Engineer (react native)
- Senior Platform Engineer
- Staff Database Engineer
- Software Engineer - Low Latency
- Technical PM - Matching Engine
- Senior PM - Advanced Trading
- Payment & Wallet Operations Specialist
- IT Manager
- CRM Specialist
- CRM Specialist (German-speaking)
- Head of Risk
You can email your resume to me directly to ozgur.gul@bitvavo.com and it will be handled fast. Just mention me which position you are interested. Keep in mind you have to relocate to Netherlands if you want to work with us (regulatory reasons). We support visa/relocation process :)
bitvavo.com / Amsterdam, Netherlands / Full-time / Remote or Hybrid in the Netherlands / https://bitvavo.com / Crypto Exchange / Visa-relocation supported
We are a fully regulated Dutch crypto exchange and recently passed $1 billion daily volume. We are one of the most exciting companies in the Netherlands!
If you are interested in one of these positions:
- Senior Software Engineer (our stack is mostly nodejs/typescript)
- Senior Mobile Engineer (react native)
- Senior Platform Engineer
- Staff Database Engineer
- Software Engineer - Low Latency
- Technical Product Manager - Matching Engine
- IT Manager
- CRM Specialist
- Talent Acquisition Partner
You can email your resume to me directly to ozgur.gul@bitvavo.com and it will be handled fast.
Multiple knowledgeable senior engineers at ASML have told me how impressively well Van den Brink understands how the damn thing works.
Given how unforgiving the average engineer is when someone in upper management doesn’t understand something (cue PHB jokes), I’m inclined to believe them.