Chiming in to say the same. Best support experience I’ve ever had with a company. Battery was lasting less than 3 days, talked to the bot for 2 mins and confirmation of a new ring being shipped was received a day later.
If you're comfortable setting up a server, I've been using duet for a couple of months which is great. Doesn't have a native app though but no monthly fees. https://duetapp.com/
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