If this guy was Homer Simpson, the answer would be:
(read using Homer voice)
"Uhhh, I love donuts! The status page is used only when something wrong happens. In your case, we decide to give you an outage by purpose, without telling you - haha - duh.
(Where is my beer, Marge?)
Oh, the customer is still waiting for my answer:
Dooonn't wooorrryyyy so much, we always do this on low plan customers - you know, we need some dumb guys to warm up our new IP range - hohoho - meeeryyyy x-mas!"
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(read using Homer voice)
"Uhhh, I love donuts! The status page is used only when something wrong happens. In your case, we decide to give you an outage by purpose, without telling you - haha - duh.
(Where is my beer, Marge?)
Oh, the customer is still waiting for my answer:
Dooonn't wooorrryyyy so much, we always do this on low plan customers - you know, we need some dumb guys to warm up our new IP range - hohoho - meeeryyyy x-mas!"