I must say that I too have come to absolutely hate the chat popups.
They're almost always bots and have some pre programmed rubbish responses. They are not "AI" and dont come close to helping me with anything.
In fact, I've come to hate it so much that I have a chome extension that makes sure I never see another one!
May I add that since that moment, I've had as much help on websites and I dont feel irate with one less thing popping up as I navigate!
I've also used it in a production estate, and it works wonderfully well.
Would recommend!