Totally, seeing that heavily for sites like G2, Capterra and others. Have been trying to build something more meaningful (going more deep on information) although it's just taking years to build out. It's definitely a grind, but it stems from just loving software: https://efficient.app + https://stacks.efficient.app
We've been using copper.com for the past 7 years or so internally, and implementing it into companies for just about that long too.
The easy recommendation that we give to people is:
1. Using Google Workspace? Use Copper.
Why? There's no other CRM on the market that integrates as deeply. Add a contact and it will go back and entire year into all of your team's emails and log any of them that were sent in the past to that contact. Most all other CRM's do that day moving forward.
It also syncs all files sent via email and aggregates them all on the person record and all the people from the same company's files to the company record, allowing you to easily find all the files you sent to XYZ, without doing anything. The Google Workspace integrations are like magic.
2. Using O365? Use Pipedrive (sometimes recommend Hubspot, but it has many issues and gets wildly expensive quickly).
Now to be fair, Hubspot is often what people end up landing on when they are thinking about getting Salesforce, and that's fine, Hubspot is a better fit than Salesforce for most, but you're going to spend a LOT more on Hubspot than you think you are. We've had customers switch from Pipedrive to Hubspot because "it's a free CRM" and they are now spending $40-60k/yr on Hubspot alone. They have a good way of sucking you in for "free" and then paying for contacts, so you're paying an insane amount for having 20-40k contacts in your CRM (you will have that easily over time).
Salesforce is good if you have 500+ employees, as a startup, stay away. You're going to either burn way too much money configuring it to be the way you had envisioned, or it's going to be a mess. Either way, employees and salespeople don't enjoy using Salesforce. They might be used to it at their prior job, but their prior job probably also spent $300k getting it set up to how they remember it as.
Here's a deeper article and more thoughts on that:
If you're a young B2B startup, use a more flexible smaller CRM, it'll allow you to easily build out your company processes, iterate, and your team will actually enjoy using it. Yes, the hope and goal is to grow quickly, but that itching thought of "should we use Salesforce?" The answer 99.9% of the time is no. Unless you already have 500+ people already using the CRM daily. If you get it too early, it'll slow your team down from growing.
Have you tried Arc? (https://arc.net) because I'm with you, re: browser interfaces. Couldn't really get Brave to pull me enough since it was pretty much the same. But with Arc, I'm 1 month in and uninstalled Chrome entirely now. Would be so upset if I could no longer use it anymore.
Well done on getting things to where you got them, it's tough to get anywhere around $1k/MRR!
Some feedback:
Your homepage is focused on all the features of what the software does. I'm super technical and someone that signs up for SaaS all the time (plus angel invests in B2B SaaS companies), and I can't quite understand what you're software really does based on the site copy.
Speak more to the pain-points. I'm someone that is an early adopter and this sounds up my alley, but I'm left confused by what why I would even sign up for your service, and I'm giving it more time and attention to try and figure it out than most.
What is the ideal customer profile? What pain-points are your solution solving for your existing customers? I'm actually just genuinely curious. But also take those answers and make them more clear on the site versus just listing the features.
Thank you for the feedback, it is excellent. This homepage was done by me last month and you are correct. It speaks more of the offerings than exactly what it does or how it works. I'll get on it today.
As to what it does, It's basically a Rostering app for Slack teams to automate turn rotation and assign for who has to perform tasks when.
Users can setup their roster by selecting the interval (Daily, weekly, biweekly, monthly), notification time and select the squad members. RosterBird will automatically assign members per the configuration (factor in off days, absences, etc) and notify the assignee on their turn.
I'm working on additional features that allows the team members to book their convenient slots themselves instead of auto-assigning, that should give a different angle to the app and increase the potential usage, hopefully.
