Its not just about the quality of output, but you also can finetune them to proprietary needs, if the skillsets are their internally, to make them better without governance risks. So being SOTA doesn't matter as much, since generalized tasks are not what matter most to companies, its the specialization relative to business need or internal datasets.
The reality is, for a lot of people, they do not care about risk or implication or cost, as so long as they see things moving forward, especially if they do not understand what they are dealing with. The desire of 'build, build, build', to these people does not have a downside because they do not have the knowledge of what the implications of that actually means nor is there a culture associated with the duty of care that should come with the liability associated with other people's data.
Also, small business contracts likely do not have the same type of language around indemnity/SLAs, so it is easier for the harms of this type of system to go unpunished because those who are harmed are even less knowledgeable.
'Move fast and break things' has been a core ethos for so long that many have forgotten that moving and breaking without an end or a point just leads to a lot wreckage and nothing to show from it, since someone else moves fast and breaks what you just did.
No one is asking why we are doing all of this, just some vague hand waving that it is inevitable, predetermined, as if we are not taking actions that are leading to these outcomes, that we do not have agency. But if we all tell ourselves that the future is predetermined, that this was always going to happen, then we do not have to own the outcomes.
For alot of people who preached radical ownership within the product, they are not willing to take radical ownership of the product externally besides profit.
>Every executive/leader I've shown Claude Cowork to has gone from 'what is AI' to 'vibecoding whole apps' in weeks.
Do you, and those executives, own the risks associated with that practice? Are those risks actually indemnified?
Its neat that 'anyone can do anything' but if they don't actually know what the risk to business or 3rd parties, why is this a good thing, especially in the enterprise where there are actors who are explicitly looking for this type of environment to exploit?
These are largely friends and peers, so they ultimately own their own risks. But I'm not saying it is good or bad. I'm just telling you what is happening in the real world. Every senior person I know, whether a high tech exec or a solo coffee bean importer, is vibing to some degree. Some will be more successful than others.
I've been working in tech since the late 90s. This is the biggest and most sudden change in company behavior I've ever seen. The only thing that comes close was the web 1.0 world in the 90s where everything suddenly became websites.
That creates tons of risks and opportunities. Good and bad. Maybe a great time to start a security company. But maybe a terrible time to be a small time web app developer when your clients can get 'good enough' in minutes for dollars on their own.
saying "every X i know" in all your comments is a bit ridiculous.
You comments read like reddit clickbait. How many of these executives/senior/coffee bean/whatever ppl do you even know and why you the one enlightening them with claude cowork ? . "Every X i know" sounds like a large sample size. Make ridiculous claims by prefixing " every X i know" .
I feel so angry at this linkedin speak. so infuriating. Hate that we've accepted these ppl without any pushback.
Hate it all you want but it’s a reality in this case. There’s a reason big consulting firms are making huge pivot to AI consulting. Everyone in the business world is doing this and trying to find value with AI. I’m a CFO and network regularly with other executives, board members who also are board members at other companies, investors, people who see a combined large population of companies and I’ve not spoken to a single person in the last year that isn’t adopting AI themselves for their own uses but also has AI strategy as company goal for current and into next year at least. When a trend catches fire like this the “everyone I know” speak is absolutely framing that context.
How many of those people, including yourself, actually understand what the technology is, what the risk factors are relative to your existing contracts/obligations, and how what you are doing with the technology interacts with the aforementioned questions.
I say this as someone who deals with sales/CRO/CFO functions quite regulary, I have to tell everyone that uploading contracts to Claude and/or ChatGPT does not hold confidentiality because files are not covered under enterprise ZDRs. [0] [1]
It comes down to 'everyone else is doing it' without an understanding of why, then past that, the what of how that applies to the specific business to find the unique value of AI to an organization that does not touch external networks.
Please give your GC the links below, let them look over your contracts and obligations to ensure you aren't exposing risk for no real reason other than saving a couple seconds for something that a SDR/BDR level employee could do.
Most people don’t understand the tech but they understand it involves moving data into a cloud service like Anthropic and may have risk or breach associated. I think people are generally deciding to take that risk. Executives decide to take these kinds of risks all the time. Our GC would inform us of the risk and we would say “thank you for flagging the concern but let’s proceed anyway.” This is going to vary in all companies and industries of course. Healthcare needs to be careful of hippa and there’s pii concerns as well. But generally, everyone feels brazen enough to go forward. I do hear what you’re saying though, have had several talks with our GC and they simply can’t keep up with the pace and the business isn’t so risk adverse we’d put the breaks on AI due to said risk. That said, we do have many things that eventually get treated as a POC to eventually build out an internal AI tool for to reduce the risks.
i’ve gotta agree with conductr here even though the other guys were making sound arguments… there’s a hysteria that hits a specific corporate weak spot: competition, ergo most logic has been dumped long ago
where do you see this going/any interesting theories?
i am not hating ai or whatever. I am hating how every interaction now is some ridiculous clickbait format like "every X i know" type shit.
If its so obvious that everyone is doing it then you dont need "every executive i know takes a shit" .
every interaction is now laced with ulterior motives like op trying to pitch himself as ai expert to sell his courses or whatever. He is apparently going around blowing executives minds with claude cowork. so ridiculous.
> every interaction is now laced with ulterior motives like op trying to pitch himself as ai expert to sell his courses or whatever. He is apparently going around blowing executives minds with claude cowork. so ridiculous.
With all due respect, I have no idea what you are talking about. I'm saying that I've observed friends and associates (who are executives, because I'm old and work in business) pick up and adopt a specific tool at rates faster than any other tool I can think of, which seems interesting to me. Do with that information whatever you want. It's just an anecdote from a random person on the internet. I'm sorry that this observation makes you angry.
I'm not selling or pitching you (or anyone else) anything. I haven't taught any programming courses since the 2010s (pre-ChatGPT).
Wait, you exposed people to a technology, taught them how to use it, then you are not going to own the implications of that action without teaching them about the risks or telling them how they need to ensure they don't shoot themselves in the face or violate their duty of care?
Do you understand what you are saying and the implications of that in the real world relative to the insurance contracts that they have?
Your company is associated with HIPAA, you should have a much higher standard than this.
Play the ball, not the man, dude. Hectoring people on the Internet because you're stressed out about something isn't going to magically fix how you feel. Digging into their profile to make it personal is three steps too far.
We are talking about one person's introduction of a technology to persons and the implications of that action within the framework of enterprise governance and risk, it is one in the same. If anything, who a person is, their knowledge of the domain and the associated implications that action has on the domain has relevancy where someone who is ignorant of implications may have more grace than someone who has the experience to know better. The passive lack of accountability or responsibility relative to that does matter given the context.
I think the one thing you are not taking into account is that the investors on average fundamentally don’t care. Scale arbitrage means that small companies are fundamentally about velocity - and if they get sued due to regulations that do not pierce the corporate veil, they just fold. And the ones that did not get sued make money for the vc. And figure out later how to be hipaa etc compliant. Basically, I’ve been seeing over the last 10 years VCs are not caring about insurance or corporate liability - sink rate is so high it is irrelevant.
For big corps - this is different. But modulo hipaa - this is why they are gung ho hi about binding arbitration - they are trying to match velocity to some degree - and mostly failing…
VCs and investors are a massive issue, which is ironic saying that here, but once you get into contracts with other businesses, it changes things for the business and the leadership within who do carry liability when things go wrong, especially when they have made attestations.
"who do carry liability when things go wrong" -> unless one pierces the corporate veil, it's just money. Not even their money. HIPAA - unless basically stealing data - will not generate personal liability. And even for SOX will only generate liability in limited amounts for limited people - and executives will go a long way towards avoiding the entire thing.
From what I have seen - most executives would rather shut down the business and quit than accept the possibility of personal liability - and just avoid the regions of the world in which they do have it.
What we are talking about is the conclusion you leapt to from 20 seconds of looking for evidence to suit a conclusion. Nothing in their comment "These are largely friends and peers, so they ultimately own their own risks" insists these are all people working in or on healthcare. Friends could be ... friends? Like the kind outside of work. And if someone is a peer (again, we have to assume the "at work" part), there isn't much you can do to prevent them from doing what they will. Educating them about trigger safety may be the best thing you can do.
>Every executive/leader I've shown Claude Cowork to has gone from 'what is AI' to 'vibecoding whole apps' in weeks. [0]
I think this is where we have the issue in my tone and approach to my comments. My response was based off of the OP stating that the people who they were introduction were 'executives/leaders' and not 'friends', which has a very different connotation when it comes to information security, liability, responsibility, accountability, and ownership. It was only in their response to my question about risk ownership that they described the persons as friends.
If they had said 'friends' from the very beginning, instead of 'executive/leader' I would not have had the reaction than I did. The reason why I brought up HIPAA was because of 'executive/leader', since the idea of duty of care extends to leadership within any organization, especially those who are involved with healthcare, which they know based off of their company.
But even your pullquote insists on begging the question. No one said "Every executive/ leader at my place of business who does nothing except work with PII data all day", you presumed it.
>"I’m a CFO and network regularly with other executives, board members who also are board members at other companies, investors, people who see a combined large population of companies"
The call to HIPAA wasn't about PII, it was about knowledge around standards and regulations such as HIPAA when it comes to application/information/network security is just baked in. Which is why the passivity around the statement made no sense given the risks/obligations/liability associated with vibe coding applications at the executive level, which someone who's company deals with HIPAA should understand and appreciate.
Never have I said that, and please quote me word-for-word otherwise, what I said applied to "very executive/ leader at my place of business who does nothing except work with PII data all day", that is a windmill you created yourself.
There is no way to facilitate untrained users in the healthcare space to vibe code real applications touching patient data. There is no magic policy, firewall, or "facilitation technique" which can make vibe coded software reliably meet contractual and regulatory obligations with a high degree of security in the healthcare space.
If you care about data privacy, especially your own protected health information, that sentence should give you a lot of comfort.
In a HIPAA environment, people who are sufficiently trained on how to develop regulated software securely are called "software engineers".
In my opinion, agents will replace the majority of the rest of businesses before they are good enough at agentic engineering to be able to autonomously develop software that safely and reliably can manage PHI without a single mistake.
It goes without saying: never trust your PHI to any company who is vibe coding in production.
You have to understand that people like you, that you that keep talking about enterprise governance and risk, should facilitate business users to do these things securely. This should have always been the case but somehow it has ended up more with restricting rather than facilitating. Hopefully tools like claude code will prove the value add more easily, changing everything I hate about corp IT.
I appreciate the feeling but this isn't so much driven by principle but by business risk through contract liability or other liability that exists within whatever place you happen to be doing business.
'Adding value' is a very interesting statement and way to judge the worth of something. Adding value to who? And if that value add also causes massive harms, how do we reconcile that? So you build a brand new app with does all of the things that all of your total addressable market wants, but it also exposes all of the IP your existing clients, does that mean you will be able to achieve that TAM?
Corp IT does not exist in a vacuum. Understanding the why of that isn't a 'you should just accept this' but more 'how can we make this better and avoid mistakes already made by others'. I will always point to aviation and 'bold text is written in blood' as a great model to understand all of this not as a blocker but, instead, as a building block.
Note that _passenger aviation_ is commercially non-competitive. The big 4 US airlines make money on credit cards, not airfare : they lose money on airfare. So, most people who are trying to make money will not use them as a model.
In general, safe businesses can only exist with government support or government prohibition of all other businesses globally - and that is a very hard bar to clear.
Depends on what types of apps are being built, what data they touch, and what those apps are exposed to from a network perspective. Ie; all of the fundamentals of information/network security. Generally speaking, most executives do not have an information/network security background but do have privileged access to extremely valuable information, even if an attacker just has access to their email.
> most executives do not have an information/network security background but do have privileged access to extremely valuable information, even if an attacker just has access to their email.
In a properly structured organization, of which there are many and who are required by regulations and/or best practices, senior executives tend to have need/role-based access to information, just like everyone else in the organization. So they may have access to strategic business information, but not patient records or payroll. They may have access to planning data, but not the financial records of individual or clients. Etc. etc.
Smaller or newer orgs may not have this compartmentalization, but in general I think the principle holds true for orgs over a certain number of folks in size.
Generally, when it comes to 'privileged' information within an executives inbox it is business information or trust releastionships and not specific PII/PHI of an user. It was me being terrible at trying to impart that even the most begin seeming access may have major consequences even if it is not a total compromise of everything given the massive scope of 'what could happen' with executives vibe coding applications, like something managing their inbox past their EA, or something trivial seeming.
You kind of just proved my point. Sorry I should not have been joking but i don’t think you have a grasp what’s going on around you.
This is how IT acts in my enterprise orgs. There is absolutely a need for compliance and governance but unfortunately the people in these roles are typically not technically minded and have low incentives to innovate so you get these folks only really arguing for their jobs.
Do you think the MSFT sales person, or anyone who has the financial incentive to innovate, doesn't want you to innovate? They want you on Azure and O365 regardless, they don't care.
Hell, Microsoft will give you will give you 150k [0] of credits to do so.
But keep talking as if you have some magical, unique, special insight that escapes contracts and the law, compared to the people who, sadly, have to deal with reality.
What is your deal about contract law? It’s not some mystical thing. You can get red lines with Anthropic, you can get a DPA with Anthropic. You keep going on and on about governance and contract law on a thread about how Claude Code is pretty useful for nontechnical people.
Risk is always nonzero but you can already today get pretty comfortable with most of these orgs with some customization in the contracts.
Does Anthropic's DPA provide indemnity to code thats produced from the product and any damages associated with security vulnerabilities within that code?
We are talking about vibe coded applications by executives and the risks that are associated with that, nothing within a DPA covers that. Please, be my guest, link an Anthropic DPA which includes indemnity for damages associated with the code produced.
Again, you keep showing your lacking of understanding of the domain in some really fundamental ways which shows that you haven't negotiated B2B contracts nor have you held a position of responsibility where you hold liability.
But keep responding because this feels more like therapy for you, and your feelings about people like me, rather than the realities of the exposure that come from vibe coded applications for executives.
I concede that I started the thread with a joke but wow you really are upset. Let’s take a step back. Apologies again for that joke it just the entire discussion reads like non-technical non-legal advice you get from the typical corporate IT.
Each entity and group have to consider the risks. I don’t think anything you’re trying to point at though is really useful for the discussion at hand. There is absolutely a use case for Claude code/cowork/codex and related tools to be used by non-technical folks. There is also a lot of figuring out in each of these groups. Unfortunately IT in most orgs in what I have seen have ignored the art of what’s possible for the last 3 years and now that we have hit this inflection point are scrambling to catch up but sadly the incentives are usually not aligned so they are really only incentivized to not take any risks.
If I am wasting your time then stop replying with links to the rules. Like I keep saying you guys are pointing out specific legal questions that only a business can answer and are not constructive to the main thread. Lots of leaps to conclusions and finger pointing which anecdotally aligns with what I have seen in corporate IT.
There is a fundamental difference between non-technical users from using Claude, or any other LLM, for whatever reason and whatever they produce being produced into production.
There are significant reasons why an organization would not want to use Cowork, because it does not fall under Anthropic's ZDR [0], which is a huge issue for... anyone dealing with anything sensitive.
What I think this comes down to is that you value velocity regardless of whatever the costs. We will get to see how that solves itself, there are going to be a lot of billable hours that are going to figure that out.
But none of this means that you have any idea what you are talking about nor do you understand why individuals or organizations act the way that they do.
Again you’re raising a bunch of issues that don’t matter in this thread and can only be answered by the specific business groups that are trying to utilize tools like Claude code. They are mostly worthy questions but you are attacking them very specifically and honestly I don’t think relevant to the discussion where someone talked about show the art of possible to people.
I am sorry you feel this way, it does not change the facts of whats being discussed, its just that you disagree and you lacked the initial courage or intellectual capabilities to express that constructively, so you had to obfuscate through providing nothing of value to the discussion via low value comments. I get that YOU don't think something, but just because YOU feel something doesn't make it valid, grounded in reason, or should be listened too.
Others pointed it out better but you jumped to a conclusion in 30 seconds pointing out pointed legal and risk asks that don’t apply to the thread. Just look at the other threads of conversation where you go massively downvoted. You can capitalize YOU all you want but my point still stands. Yall are jumping to oddly specific conclusions that don’t matter in this thread. There is an absolutely interesting discussion around risk to be had but you attacking someone’s 30second paragraph about their anecdote does not open the door.
I get that you lack the intellectual capability and capacity to make the point yourself, which is why you refer to others without linking, to make the point on your own, its ok. I also understand that your own internal bias and lack of actual ownership/responsibility/liability, which might be tied to the intellectual deficiencies noted up top, to understand the danger of executives/leaders shipping applications given their access to information.
But you are totally free to build a company where there is no oppressive corporate IT, where there is always an incentive to innovate and grow, you can build that future.
The reason why that will not happen might be contained within the first ten words of the first sentence of my first paragraph, but you can prove me wrong. Let me be your motivation! Your dream should be your reality!
Sorry we hit a sore spot and I am sorry that I started the conversation poorly but I hope you also gain some self awareness that some of it was in how rude you yourself are.
Not sure by you keep thinking I have anything to prove to you. My point stands. The governance and risk are very valuable discussion and it’s going to change between industry and the trust level of each group.
Unfortunately most IT is short sighted and trying to play catchup. We had 3 years of thinking about how these tools are going to impact the workplace and are now rushing to catch up while also being insistent that Copilot is a worthwhile alternative. I generally disagree with that. I am not advocating that IT oppressive but that unfortunately most IT leaders are not technical and it shows.
I know. I don't expect them to come up with anything, but its fun to see how far they will backtrack/change the goalposts and how much they will tie themselves into knots to try and justify their lack of integrity.
> You can get red lines with Anthropic, you can get a DPA with Anthropic.
IMHO,
1. Dismissing attorney client privilege is reckless
2. and the vast majority of users aren't aware of what "customization in the contracts" is needed to enable autonomous agents or if it's already contractually allowed.
This is still a fair question:
> Do you, and those executives, own the risks associated with that practice? Are those risks actually indemnified?
I think you guys are hitting on very specific issues that would only be constructive in the context of the business group using these tools. There is a discussion but I don’t really see the point in this thread. I see some folks from more of an IT background pointing fingers instead of the discussion at hand. Absolutely groups need to work with their legal representation to figure out an acceptable level of risk. Everything has non-zero risk. But again none of these specific points really hit on anything for this thread.
Depends on the domain. There are plenty of different use cases where the data needed for training is available for personal, or non-commercial, use. At that point, it does come down to compute/time to do the training, which if you are willing to wait, consumer grade hardware is perfectly capable of developing useful models.
Thats the thing about a normalization system, it is going to normalize outputs because its not built to output uniqueness, its to winnow uniqueness to a baseline. That is good in some instances, assuming that baseline is correct, but it also closes the aperture of human expression.
Token selection is based off normalization, even if you train a model to produce outlier answers, even in that process you are biasing to a subset of outliers, which is inherently normalizing.
Depending on the model architecture, there is normalization taking place in multiple different places in order to save compute and ensure (some) consistency in output. Training, by its very nature, also is a normalization function, since you are telling the model which outputs are and are not valid, shaping weights that define features.
"Rep Josh Gottheimer (D-NJ) announced the Parents Decide Act, bipartisan, commonsense legislation to strengthen online protections for children and give parents greater control over what their kids can access on phones, tablets, and other devices. Gottheimer’s new Parents Decide Act will:
- Require operating system developers like Apple and Google to verify users’ ages when setting up a new device, rather than relying on self-reported ages.
- Allow parents to set age-appropriate content controls from the start, including limiting access to social media, apps, and AI platforms.
- Ensure that age and parental settings securely flow to apps and AI platforms, so content is tailored appropriately for children.
- Prevent children from accessing harmful or explicit content—including inappropriate AI chatbot interactions—by creating a consistent, trusted standard across platforms."
This is the summary [0] from the Benton Institute for Broadband & Society, who seem to be in support of the legislation. I get the feeling the definition of 'operating system' within the legislation isn't how many on HN, or in real life, would define what an OS is, since its implied to be aimed at mobile devices, but we shall see once the actual text is posted.
Seems like legislation should come after senators and members of congress directly call Tim Cook en masse to complain that:
1. Screen time reporting has been 100% broken for decades. Just does not work as advertised. False advertising is indeed illegal.
2. The parental controls are a joke. Can't block apps that were ever downloaded by a member of the household. Don't want the kid to have TikTok? You better not have downloaded it on any device ever.
I do not disagree that there is A LOT that Apple could, and should, be doing to enable parents. The problem that we have is, that if a vendor, like Apple, just decides to continue to have broken systems, there isn't a way to compel them to fix the problem outside of legislation. And, because most people in the House/Senate have a complete lack of technical literacy, we get situations where they define things poorly or special interests get to set those definitions in their favor/for ideological reasons, rather than to make good policy.
We agree that legislation won't work because legislators aren't competent.
But you claim that only legislation can force behavior, and I'm pretty sure that if a few senators just relayed their frustration with broken screen time reporting to Tim Cook personally we could get some results.
Calls don't have enforcement mechanisms/consequences needed to ensure compliance with the desired outcome. The whole point of government is not to ask nicely that something be done, it is to use the power of the state to ensure that something is done. Assuming that the state decides to actually enforce its laws, but that is an entirely different conversation.
Racism and fascism have been used correctly, its just that people do not like to be have their beliefs associated with negative things and thus, rather than perform self-reflection about themselves, instead the problem exists elsewhere. I am sure you can come up with outliers that prove what you are saying is true, but across the vast majority of applications of the use of both words they are correct relative to definitions of both words.
>As a former R&D scientist there is no way I’d inject any peptide that hasn’t at least gone through a phase 1 safety study in humans. Otherwise you have no idea what it could be doing to your body.
A lot of people do not understand the trial system or the value of Phase 0/1 tests when it comes to the substances that they put into their body. And thanks to the influencer/grifter/biohacker ecosystem that exists, more people would put their trust in accidental evidence, from people who's incentive it is to make money off of them, while complaining about the pharmaceutical industry operates off of a profit motive.
The problem with this argument is that forcing people to use technology, without proper training and against their will, introduces them to risks as well. Anyone with older parents/family can tell you the harms that come with phishing and other fraud scenarios that cost more than just accommodating people not using technology, both at the micro and macro level. Insulting people and bullying them into technology adoption when there are relatively simple fixes to the problem seem better than increasing risk exposure for no reason other than 'I believe that people who don't use technology are somehow lesser'.
I don't think the discourse is about just this one guy, it's about an entire class of people for whom swiping around a smartphone is a bewildering experience they managed to live their whole life so far without. If you're not adept at it, it makes you feel stupid, maybe you haven't had that experience but there's more to being a luddite than stubbornness.
If I can get along with the rest of my life on a flip phone, it seems pretty unreasonable to buy a device just to buy sports tickets.
> If I can get along with the rest of my life on a flip phone, it seems pretty unreasonable to buy a device just to buy sports tickets.
I would agree. It also seems unreasonable to expect the organization to make an exception to a completely legitimate anti-scalping measure for one person.
Why not? Going to a Dodgers game is not a constitutional right, if the business wants to make it harder for people to give them money that might be stupid but it's their right.
Do you know how many old people get scammed per year in the United States because they are using technology that they are trained on, but assume that they have to use the technology in order to function each year with minimal practical gain relative to the costs? Its around 12.5 billion dollars in 2024, up from 10 billion in 2023 [1]. Why is introducing someone to that risk worth it to watch a baseball game?
Asserting that individual 'get smart' doesn't actually solve for the actual harms and if it were just simple, we would not be seeing the upward trends in fraud that we are seeing within the elderly.
80 year old people do not have the same neuroplasticity as 20 year olds. It is not reasonable to expect them to quickly learn new things that are constantly changing.
In particular, it's very reasonable to be 80 and decide "I don't want to deal with learning how to use a smartphone and getting one".
> It is not reasonable to expect them to quickly learn new things that are constantly changing.
Of course it is. Maybe if we didn't normalize people refusing to learn things for no other reason than "I don't wanna" they'd have better neuroplasticity.
> it's very reasonable to be 80 and decide "I don't want to deal with learning how to use a smartphone and getting one".
I agree with you 100% on this but it doesn't logically follow from that that you get to make the Will Call clerk for the Dodgers print your ticket for every game even though you've been told for multiple years that season tickets are going paperless as an anti-scalping measure.
Then it’s reasonable to expect ticket sellers to use modern technology to implement zero-knowledge, physical rfid token, etc measures that prevent scalping.
The technology does exist, but it might take more effort than a lazy smartphone app - that probably isn’t effective against scalping anyway. Can’t a phone app / QR code etc be forged?
In this case nobody is forcing them to buy a dodgers ticket. It’s a completely optional and absurdly expensive luxury good that is purely for leisure. They can simply not but a ticket if they don't want to accept conditions of sale.
Yeah... I mean, who says I should have to put in wheelchair ramps for my ballpark that seats tens of thousands? I mean, so few people use/need them, I should just be able to refuse service to those people. Right?
So, you want to force people to give money to specific, monopolistic, corporations? Why would I want a smart phone if I'm blind... how am I expected to use a smart phone when I am blind, exactly?
Because quality of life doesn't have a value in of itself. Especially for the elderly, they should be excluded from enjoying the end of their life simply because no wants to think of a solution to the problem that doesn't require them to introduce massive amounts of risk into their life which, also, negatively impacts their quality of life.
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