Yes, it would be for software upgrades, db, hardware maintenance etc. The product is built in this way, I agree life would be simpler if it was more robust
Unfortunately the software downtime is longer and there are hundreds of customers using it. The risk of something happening is something I need to consider too
Thanks for the feedback. I have the SOP and policies defined, but product team are questioning why we need to take so long to notify customers (i.e. the product is ready, why can't we deploy to production yet). So I was hoping to find some ammo to say "Hey, Salesforce and Workday are doing xyz, this is industry standard". But it seems like I will need to make my SOPs more robust and add justification at each level. Perhaps over time I can gain some reference info.
Agreed about the system architecture, but this is SaaS not PaaS
