AnthropicWHAT's comments

On: Claude Account Suspended Seconds After Purchase?

[AnthropicWHAT]

https://i.imgur.com/Udlfmh0.png

^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')

On: Claude Account Suspended Seconds After Purchase?

[AnthropicWHAT]

Did you get it resolved?

[bsenftner → AnthropicWHAT]

Nope, I gave up. Sent multiple emails, used their support contacts. No replies, I gave up and moved on.

On: Claude Account Suspended Seconds After Purchase?

[AnthropicWHAT]

Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(

[Crystalin → AnthropicWHAT]

We did try to appeal.

First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.

We were still banned after few days so I sent another email to ask to be unmanned.

Second message:

> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.

I tried more and more but only got only replies to visit more and more links. I gave up at some point

[kimjune01 → Crystalin]

I appealed one time, took 3 weeks to get my 30 dollars back. will never deal with that again

[mingus88 → AnthropicWHAT]

Chargeback. Literally the purpose of it is when you were charged for a service you never received

Enough chargebacks will threaten their merchant account

[fweimer → mingus88]

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

[gpm → fweimer]

The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to.

They don't have a leg to stand on here since the terms of service provide that they will refund you.

[cpach → fweimer]

If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice?

For B2B, I guess the local chamber of commerce might be able to advice.

[philipwhiuk → fweimer]

Complain to your politicians for better regulation?

[dmd → AnthropicWHAT]

Anthropic does not offer support to anyone but their largest enterprise clients.

[Steve16384 → dmd]

Why is it that the larger the company, the less likely they'll have proper support?

[Henchman21 → Steve16384]

Because “Fuck you, thats why”

Welcome to America, now gimme my money.

On: Claude Account Suspended Seconds After Purchase?

[AnthropicWHAT]

no - i'm in europe :/

[petcat → AnthropicWHAT]

Have you created multiple accounts? And possibly one of more or the others were banned before this?

[AnthropicWHAT → petcat]

Nope, I have an enterprise account that I use heavily during my day job.

I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?

It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..

[AnthropicWHAT → petcat]

The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went.

Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.

[throwaway2027 → AnthropicWHAT]

That's probably why. You're not allowed to use the subscription with any other coding harness other than Claude Code.