The repeated situation is part of "Medium is famous for internet drama, and more recently parody articles about Medium and internet drama."
nailer filled in the template to illustrate the response to the template, not to assert that they had encountered this specific variant before.
The use of 'normally' implies having been in the exact situation, but it's possible to have a default response to a situation without having been in it. In context it is very easy to figure out nailer's meaning. It is ridiculous of you to fall back to 'completely and utterly mental'.
nailer filled in the template to illustrate the response to the template, not to assert that they had encountered this specific variant before.
The use of 'normally' implies having been in the exact situation, but it's possible to have a default response to a situation without having been in it. In context it is very easy to figure out nailer's meaning. It is ridiculous of you to fall back to 'completely and utterly mental'.