Like Coinbase staff, you are making the same mistake in interpreting the situation. The outrage primarily stems from the utter lack of communication, and the recent volatility merely exposed the poor customer support. The underlying problem was there from the beginning, as noted in various forums and even in a front page post 271 days ago. (https://news.ycombinator.com/item?id=5427985)
The correct takeaway is that they should have been aware of the customer support issue months ago. They saw the issues (and another Coinbase representative "Fred" replied https://news.ycombinator.com/item?id=5428465) and failed to improve their processes. What makes you think this time is any different?
The correct takeaway is that they should have been aware of the customer support issue months ago. They saw the issues (and another Coinbase representative "Fred" replied https://news.ycombinator.com/item?id=5428465) and failed to improve their processes. What makes you think this time is any different?