We are looking for a full-time Technical Support Engineer to join our product development team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases. The position reports directly to the VP of Engineering.
Responsibilities
- Work with customers, community users, and evaluators to resolve issues
- Create issue reproducers for internal test/fix process
- Identify areas of needed improvement in product features, usability, and documentation
- Participate in our ongoing development process improvements (CI, release engineering, etc.)
Requirements
- Experience using/testing relational databases (SQL, architecture, schema), MySQL is a plus
- Ability to work independently in an entrepreneurial, start-up environment
- Comfortable in Linux (usage and scripting)
- Excellent verbal and written communication skills
Tokutek delivers next generation storage technology for the database world. We develop the open-source, high-performance Fractal Tree indexing library (http://github.com/Tokutek/ft-index) and its integration into MySQL as TokuDB (http://tokutek.com/tokudb-for-mysql) and into MongoDB as TokuMX (http://tokutek.com/tokumx-for-mongodb).
http://tokutek.com/careers (the QA position has been filled and will be taken off this page soon)
We are looking for a full-time Technical Support Engineer to join our product development team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases. The position reports directly to the VP of Engineering.
Responsibilities
- Work with customers, community users, and evaluators to resolve issues
- Create issue reproducers for internal test/fix process
- Identify areas of needed improvement in product features, usability, and documentation
- Participate in our ongoing development process improvements (CI, release engineering, etc.)
Requirements
- Experience using/testing relational databases (SQL, architecture, schema), MySQL is a plus
- Ability to work independently in an entrepreneurial, start-up environment
- Comfortable in Linux (usage and scripting)
- Excellent verbal and written communication skills
- Solid testing skills
Desirable
- Experience with MongoDB
- Application development skills (C, C++, Python, Perl, Java, Ruby, PHP)
Location: Lexington, MA