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Google announces Premium Support for cloud customers starting at $12.5k/month (siliconangle.com)
12 points by elsewhen on Jan 16, 2020 | hide | past | favorite | 5 comments



We were seeing 15+ minute delays on every job submitted to AI Engine. That’s 15 minutes to just get a traceback if your job failed immediately. They had to upgrade their internal k8s cluster and that took 6 months (??).

And their service would randomly fail entire jobs a few hours in that GCloud support engineers never diagnosed. We had people on-site too.

GCloud should be giving away this advertised support plan free for at least the next two years. Their stuff is way too unreliable to justify a support fee.



But you are already paying for your cloud resources! How can they justify charging you again to even support it?


Will support be available if Google marks the account as malicious?

What's the point of paying when the biggest potential issue is Google itself disabling the account?


No, but you will get to hear Premium crickets after you make your request. :-)




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