All I said was that I had trouble understanding heavily accented English. I never said I don't like the accent. It's irrelevant if I like it or not. It's that I can't understand. Being able to understand is IMO a basic requirement for effective telephone support.
I have no problem with the people themselves. I actually don't care what their nationality is or where they are physically located. But they need to be able to do their job. The system is broken if I can't understand the person who is trying to support me over the phone.
The only reason I'm writing this is in case some future CEO is reading these comments, hopefully they won't be blinded by the cost savings and fall down the same trap as so many companies who roll out such ineffective and irritating phone "support".
All I said was that I had trouble understanding heavily accented English. I never said I don't like the accent. It's irrelevant if I like it or not. It's that I can't understand. Being able to understand is IMO a basic requirement for effective telephone support.
I have no problem with the people themselves. I actually don't care what their nationality is or where they are physically located. But they need to be able to do their job. The system is broken if I can't understand the person who is trying to support me over the phone.
The only reason I'm writing this is in case some future CEO is reading these comments, hopefully they won't be blinded by the cost savings and fall down the same trap as so many companies who roll out such ineffective and irritating phone "support".