> Why's that? The theory is that it was impacting other customers. If the notion is that they kick off the low-revenue person
Krebs was not a "low-revenue person" he was a "no-revenue person" they provided the service pro-bono. With customers they'd have a contract, and while I don't know Akamai's contracts I assume they either have specific service clauses and/or "use clauses" where protection costs get charged to the customer.
Nope. Contract basically says "here are the service levels Akamai commits to meet" and "Customer's sole remedy is to cancel service if Akamai does not meet these levels." Looking at their contract language does not make me feel any better about whether they'd drop a paying customer in similar circumstances. (Quoting from a version available online at http://contracts.onecle.com/akamai/msa.shtml)
8.1.3 Akamai shall meet or exceed the network availability, capacity and operations levels as set forth in Section 2 above; provided that Customer's sole remedy for the breach of this provision by Akamai shall be the termination rights set forth in Section 10.2 below.
10.2 TERMINATION UPON DEFAULT. Either party may terminate this Agreement in the event that the other party materially defaults in performing any obligation under this Agreement and such default continues unremedied for a period of thirty (30) days following, written notice of default; provided, however, that in the event this Agreement is terminated by Customer due to Akamai's breach of its representations under Section 8.1.3 above and failure to cure, Customer's sole remedy shall be its election to terminate the Agreement without further liability to either party (except for Customer's obligation to pay all accrued and unpaid fees outstanding at the date of termination).
Krebs was not a "low-revenue person" he was a "no-revenue person" they provided the service pro-bono. With customers they'd have a contract, and while I don't know Akamai's contracts I assume they either have specific service clauses and/or "use clauses" where protection costs get charged to the customer.