Good luck. I lost access to my Facebook account of 18 years a few years ago due to some 2fa bug (it tells me to enter a code from the fb app which doesn’t have that code.) Despite sending copies of my passport, license etc, the automated systems are of no help.
Downside is it doesn’t allow mp3s. I’ve been making my own meditation mp3s using AI tools and wish I could listen to them when I’m on my walk with mighty and no phone.
>I think the real question is if someone other than Steve Jobs was running Apple, would they have gone the same way the companies you listed go as well?
I think the true lesson to learn from the CEOs who weren’t Steve Jobs was that one of them had the foresight to get Steve Jobs back, after he had proven he was a keen leader with NeXt and especially with Pixar.
Clearly you're not as keen business-wise as noted terrible CEO Gil Amelio, who correctly saw that NeXt being in the dumpster was a good thing, since they needed its software, not its revenues.
I'm not sure I understand your point. Yes, likely if NeXT had been doing better financially Apple couldn't have afforded it. You can check NeXT's aborted S-1 here.[1] They had an accumulated deficit of $273 million as of a few month's earlier, were almost out of cash, and were losing money.
Apple's purchase price of $400 million was not exactly a bonanza to their investors...
While I continue to dig in to the specifics of the billing and support issues described, I can confirm this bit from the blog post:
if you stored 2 million images and delivered 1 million images, your total cost for that month for the Images product should be ~$210, not $400+
I've reached out to the author to get some additional information which will help me investigate this further. Also happy to chat with anyone else with questions or issues (zaid at cloudflare)
It seems like the author already went above and beyond to try to get this resolved through the proper channels. Why did it take an HN front page post to get it actually looked into? It does not inspire confidence in your service.
The thing is that Cloudflare has no proper channels. Anyone that has tried Cloudfare's support (even as a paying customer) knows that it's almost impossible to get a sensible answer to anything.
That's the way tech companies work today. You need to have connections or spend social capital to reach people who can solve issues. Or you need to bang your head in support channels for weeks hoping that someone will escalate your issue.
Sometimes there's workaround, if you pay big bucks, you might get "personal" manager who can actually connect you with necessary people. But that service is not available for every company out there. And if you don't pay big bucks, you don't have a chance.
This scheme probably makes sense. At certain scale you just can't talk to everyone. When you have 20 developers and 20 million clients, one person can have only so much time. And most support issues are stupid anyway.
I recall several similar situations with Cloudflare: a user has billing/service problems and the only way to get some support is to end on HN frontpage or reddit ...
Skimming through the blog post, it sounds like in the end they were not overcharged, but the timing and calculation of prorated charges for upgrades, vs. the credits for what what already paid, was a little weird and not obvious.
What contact info did you use? My partner is the author of this blog post, and neither of us has been contacted by Cloudflare that we know of.
My original ticket number was 3029706 but it seems to have disappeared after the support platform migration.
False. Credit card companies are simply protecting their business. From what? The laws and court rulings that make them liable for damages from really terrible edge case scenarios.
Uzi Nissan was one of the more interesting people I met as a freelancer in college. He replied to a craigslist ad and we met for coffee. He had some crazy ideas (and conspiracies:) about all the things he wanted to hire a freelancer to do with nissan.com
>I feel like others lose opportunities by not doing the same
IMO it is a slippery slope to see this as opportunity too strongly. Sure, doing the right thing may be net beneficial to the business in the long run...but the $RIGHT_THING should be done first and foremost because it's the right thing.
