Everyone continues working out of their own Gmail/Google Apps accounts. You just use the Mailflo side bar on the left of an email to assign it to a team-mate, and the email pops up in the team-mate's inbox. Its detailed here: https://mailflo.io/help#howtouse
Would love to try an embedded widget for Mailflo, and for our other product http://grexit.com.
Hi, I'm Niraj, Founder, Mailflo. Answers to your questions below:
1. How it works is answered in detail here: https://mailflo.io/help#underthehood. Essentially, we use a browser extension to add labels in Gmail, and use our backend to sync labels across Gmail accounts over IMAP. Its based on what we built for our other product GrexIt (http://grexit.com), which is a very popular tool for Gmail.
It needs full IMAP access. And IMAP is enough for Mailflo to work. We do not use any unofficial or Google specific API.
2. Is it free: For now. And we'll always have a free plan. Very similar to what we have done for GrexIt.
3. It works great with multiple accounts (both with 'plain' Gmail and Google Apps accounts). The key motivation for us was to let teams collaborate on customer support by assigning tasks and looking at who is doing what.
Glad that you find it useful. Do try it out and let us know if you need any help.
This is way simpler to use. With Mailflo, an email thread is a unit that you work around - by assigning it to a teammate, and by tracking its status. Thats how email customer support works in most cases.
We have been using Mailflo to do customer support for our other product GrexIt for a few weeks, and we know how effective this approach is. Do try it out.
GrexIt was built to help teams collaborate around email threads for customer support. Overall, we make it very easy to assign/track an email thread and move it through a very light workflow. Our focus would be on building on this, and bringing in more functionality for the customer support use-case.
The app is definitely useful for people who listen to twitter for marketing/customer support purposes. Your target user is probably someone who is using Tweetdeck or Hootsuite, rather than a casual user.
But then, both Tweetdeck and Hootsuite have similar functionality available. And they are very popular among prosumers and people who use Twitter for their work.
Probably the way to go for you guys would be to allow building some kind of custom search folders for Twitter, which people can then share. You can become a site where people come to discover the most interesting content from Twitter, curated by the people using the tools that you already have built.
Social custom search folders is an angle that we hadn't considered. It's been mentioned somewhere else in this thread too, so it's definitely something to think about. Thanks!
We've been aiming at the power user market for now, trying to get people who can offer constructive criticism as a user. Everyone's saying to focus on the business market though, so we might have to change our focus on that one.
Thanks for the reassurance that we're doing the right thing! Hopefully we'll be able to sell it to the right people soon