So, that website pulls my least favorite "social justice" trick: pretending that every oppressive action is willful and premeditated. A lot of those issues are very, very subtle from a privileged POV, and it doesn't do a damn bit of good to pretend otherwise.
I have this - and I had reason to call it recently due to a technical issue.
In short: I'd advanced paid for a 1 year Apps account a month before the monthly billing came in to place. My credit card expired with 11 months of the contract left, but they suspended the account as that appears to be policy with new monthly billing system. I received no email asking to update the card prior to suspension. This suspended all the services it was connected to. Call centre couldn't help, account was down for 18h - they just said wait for new card to propagate.
I'm sure if a journalist from Gawker had posted this to HN it would have been resolved with more urgency.