Not sure what HN has against wordpress, but it's still the GOAT in terms of blogging platforms. It's
1) Easy to setup
2) Incredibly SEO friendly
3) Most importantly: you own your content.
Yes - it's not as technically advanced as engineers would like - but let's be real - it's a blog - not a venture funded startup.
Buy your own domain. Own your content. Then, just write. If you need help, you can even get it set up for you for free → https://startablog.com/free-blog
No one here hates WordPress because people use it for blogging. We hate it because other people use it as a complex, insecure, messy, un-versioned CMS that some of us had to inherit.
It's perfect for blogging. It's a disaster for everything else people do with it.
Self-promotion spam aside, all of those points are stronger arguments for static site genetation like with Jekyll or Hugo. There, the site is faster and you don't have to pay much hosting fees if any.
I stopped using (self-hosted) Wordpress because it became too much of a hassle and worry over security issues. Life is just easier without all of that.
3) solves customer headaches using a chatgpt interface with that training
4) drops you into a human that can help as soon as you ask for it.
My primary issues with "live chat" features are
1) They ask you for stupid stuff (email/name/etc) when you're logged in that are already in the system. This makes things worse somehow.
2) The sheer resistance to handing me over to a human when I've asked for it. If you don't have humans on live chat - that's fine, but at least send it to a help desk.
3) The fact they try to ask me to categorize the issue vs. semantically figuring it out via the request is extra annoying as they will often ask you this AGAIN if they can't initially place you in one of their pre-selected categories.
Issue #1 is likely because the "live chat" is a separate product that they bought and linked on the main website, but which is not integrated into the user database or authentication system at all. Therefore the bot needs to ask you for all this identifying information even though you are already logged in.
I've worked with products like that on the backend, and they're all perfectly capable of receiving data from your website so that the live chat staffer has all your info automatically show up. Someone was lazy and just didn't do the work to hook it up right.
This is what I was going to say. Chatbots suck today but with integration of a trained ChatGPT instance they could get substantially better. In some cases it could even better than first-line human support. (I am looking at you AT&T)
maybe, but seeing as ChaptGPT already has a habit of making shitup when it doens't know that looks plausible but is wrong I would be worried that it would start sending bad responses make situations worse and not have a obvious way to escalate to a human as its decided it has a 'solved' the problem.
When you have already troubleshot and gone through the help docs and are actually pointing out a flaw in their system - chatbots are completely useless.
"and are actually pointing out a flaw in their system - chatbots are completely useless"
If you managed to find an actual flaw, then chances are that the next humans you will talk to, will be completely useless as well and only if you bring enough patience and have nothing else to do, eventually you will be escalated to someone with competence. At least that was my experience and usually I cut my losses and give up before making it that far.
