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I think the first big software house that did this to my memory was Oracle. It had bundled adware in the Java download. Absolutely blew my mind when I first saw it. Now it's normalized. Thanks Microsoft.

You can tell exactly from the responses in this thread who has dealt with the general public in a support role, and who hasn't.

I haven't even dealt with the general public in a support role but I have enough examples just in my, not very large, social circle.

The aunt who is convinced she has a stalker who is hacking all her devices and moving icons around and renaming files to mess with her (watching her use the computer, she has trouble with clicking/double-clicking and brushing up against the mouse/trackpad. call her out on it, she says she didn't do it)

The coworker who was a college football player, who now has TBI-induced paranoia. He was changing his passwords about 3 times a day. Last thing I heard about him before he got cut out of my social circle was he got in a car accident because he was changing his password while he was driving.

Meanwhile I know zero people who have found any real vulnerabilities.


I have escalated customer security issues while working as a support agent. I have also found and been paid what could be considered a bounty (in the form of a bet made by the lead dev to another person) while working support.

Admittedly, this is anecdotal, and it was a small company, and my skillset was being very underutilized at the time. However, I don't think it's hard to imagine a me that would have been closed minded enough to normalize my experiences and expect it of others. In fact, I'd say I still fight with it regardless of having seen it.


If the man wanted the router back, they should'a given the router back.

I'm happy to spend on electronics, but never from that pile of garbage masquerading as a store. I bought a Chromebook, online, for my disabled mother, and its battery failed in three weeks. They demanded that to RMA it it had to be physically brought to a store. Nevermind that they've closed stores like mad so there wasn't any near her, and even if there were she CANNOT DRIVE. Then to add insult to injury, they made it impossible to even reach their stores by phone, all calls go to central call centers now so we couldn't try to set up any sort of pickup with a nearby store.

After that experience, I swore I would never buy a product from Best Buy ever again. Online, in person, doesn't matter. Permanently gone as a customer.


Yeah it sucks so much that Etsy continuously buys and shuts down competitors that create new ones...


They claimed they hired someone and they can't tell you who it is but pretty please trust them that they hired someone.


> then why should OpenAI not find a similar voice and use that instead?

That's assuming they did, right now they're asking us to pretty please trust them that their girlfriend from Canada is really real! She's real, you guys! No I can't show her to you.


Given how quickly dangerous these compact lasers can be, I think I'd rather stick with the handheld plasma cutter.


The quality of the cuts out of a plasma cutter are not great. I always have to spend some time cleaning them up after the fact. I'd hope laser cut parts are much better.


Given large scale laser cuts I've seen - they require less cleanup, but still some. You spatter molten metal everywhere.


I have a CNC plasma cutter which I use for making robots, and have also worked with laser cut metal. The laser cutter is so, so much more precise. On the plasma I cut some gear teeth with 5mm pitch and they’re okay for a coarse positioning system that doesn’t rotate continuously. On a laser you could cleanly cut 1mm pitch gears for continuous rotation I would think.


Oh, absolutely! I was more speaking to the clean up. Lasers are a big step up.


If I'm doing handheld cuts I'm not holding out that much hope for precision anyway.


They pushed this online experience in a super half-assed way too. I bought a Chromebook, online, for my disabled mother, and its battery failed in three weeks. They demanded that to RMA it it had to be physically brought to a store. Nevermind that they've closed stores like mad so there wasn't any near her, and even if there were she CANNOT DRIVE. Then to add insult to injury, they made it impossible to even reach their stores by phone, all calls go to central call centers now so we couldn't try to set up any sort of pickup with a nearby store.

After that experience, I swore I would never buy a product from Best Buy ever again. Online, in person, doesn't matter. Permanently gone as a customer.


They took away the in-store phones while I was working there too. Taking phone calls definitely added work to the (in my opinion) already overworked employees, but from a customer standpoint, it’s absolutely ridiculous to not be able to call the store who has your computer.

The corporate mindset is “let’s cut costs and let the people working at customer service/Geek Squad/the sales floor take the blame from angry customers for our streamlining.”


Google is a big company.


This seems outdated, no? Dealerships nowadays love financing, that's what brings home the bacon.


It worked 2 years ago when the cost of cars was sky high, but I don't know about today.


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