Only point of feedback - you say you're going to email the people we appoint as guardians etc. with their responsibilities. Would be good to know what they're going to be sent, when, and be given the option to add a message to what they're being sent. Might also be nice to even be copied on that message. These are obviously sensitive conversations so seeing exactly what someone is going to be getting from you seems important.
I live in Illinois and you guys don't support living wills there yet - do you have any sense of timetable for the states you aren't supporting yet?
Right now that info is hidden in a tooltip. Although it will lengthen the page, I think it should be visible.
Answers to your questions:
1 - Living wills - This is one of our most requested features. We expect to have a national footprint within the next few months. We will notify all of our customers in each state to let them know as it becomes available.
2 - Interface and notifications - We are working on a significant improvement to the UX. We're thinking really hard about how, when and where to share the right amount of information. As adam mentioned, this is a particularly sensitive topic which we really want to get right.
3 - Business model and fees - We currently do not earn fees from our customers or providers. The service is truly and unconditionally free. We're taking a novel approach to this problem that hasn't been done before and will share more when the time is right.
Look forward to feedback from the hn community as we evolve.
One question--have you considered adding the medical record or HealthKit data to the will? Much like being an organ donor, when you're gone, giving your health data to science is one of the most beneficial things you can do to help the next generation.
For example: Robinhood offers free stock trading but has other fees like any other brokerage firm. On your website this wasn't clear.
I see a bunch of fee related things in your Terms but not on your website. A show disclosure button would be helpful.