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It seems understandable that both buyers and sellers are pleased with the transaction, after all, they both agreed to it. It doesn't really address the OP's (however direct) 'that sucks' comment.

Any early-adopter of a start-up product accepts the risk that the company behind the product might be unsuccessful. Customers like that bet, in part, on the notion that despite the statistically long odds, the company is making every conceivable effort to stay alive and succeed.

The 'buyout-and-the-product-dies'-type exit introduces a sort of divided loyalty and misalignment between the goals of the founders and the goals of their customers - if you're unsuccessful you might fail and we might suffer an abrupt service termination but at the same time, if you're quite successful, we might also suffer an abrupt service termination.




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