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This title is extremely misleading and should read "We Switched Our 8,000 Campers to Free Slack and Regretted It".

Even in a tiny organization (like <50 people) that starts using Slack, the plan would be to switch to eventually paying for it or look very hard at the limitations. Who builds a freemium service tier into their stack without looking at the limits!

It's not like slack is ad-supported, free is not its basic model.

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