I have read one of the founders had that pain with his family. Does any of the founders work or have worked as IT Technician before? Have you ever experienced the service by yourselves and perform the service before going live to make sure you have a good workflow? There are many right now in this space but, none seems to have the background to really make a difference.
As a "tech pro" myself is there a place to find more information about working with you? How much does the tech earn x service? Is it related to the final rating?
How do you compare yourself against Geekatoo, Techy, HelloTech, Convoy, Boomtown...
Thanks and best of luck!
In terms of employment, we would love to talk to you. We are bringing on the bay area's best tech pros at the moment and it sounds like you have experience! Compensation wise, our tech pros are all earning market rates and increasing their total compensation through a greater volume of jobs. Please email me at email@example.com. I’d be happy to chat more and tell you what makes us different.
Knowing you, Guy, I've no doubt you are all going to rock this, but maybe consider one of your next hires being someone who does this sort of work, which is also disappearing as available work, as in-house IT becomes, "Sign into Slack on your phone and here's a laptop with pre-configured VPN." (leaving problems for someone like Eden to solve at home)
Every disruptive business should seek to employ some of the people who work for companies it wants to do away with, or to find people who have a skill fit, but not the strategic vision.
Anyway, best of luck!
Anyways, congrats on YC and the launch.
EDIT: wanted to say that your site looks awesome and it's definitely nice to see the language around how you are picking your hires.
Disclaimer: My boyfriend runs one of these in Austin; I've invested in it and am now the co-owner. I'm in full support of using a local independent shop after I spilled tea all over my Macbook Pro and killed it completely. He was able to get me back up and running within a couple hours; this was when I decided to invest in his shop.
Congratulations on the Launch!! Though I personally cannot utilize your service as I am staying far from where you guys are operating (India), I would love to see such a professional solution available in my city. Any plans of expanding to other countries like India, where the potential is huge (considering the number of Smartphone, Computer and Other electronic gadgets users). Let me know if you have any plans and I'll be happy to assist you. Good Luck!!