I love tarsnap. Its, by far, one of the best tools I've adopted in the last year or two. The service is simple and easy to understand. The tool works great, has great documentation, and makes sense to my unix brain. And the price is fair and straightforward. I prepaid the minimum amount, $5, and have backed up 189 GB of data and still have $2.603332060102213400 available on my account. How can that be? Well, one last reason why tarsnap rocks: it deduplicates the data automatically.
Great job, Colin. I've been recommending it to everyone I know. Keep it up.
Thanks! This is very important to me -- both because such recommendation tells me that I'm doing something right, and because Tarsnap's target user base is a very hard one to reach by any method other than word of mouth.
Speaking as a customer, please don't take this as a sign that you should raise your prices.
Don't worry, I have no intention of raising prices. Tarsnap is not wildly profitable, but it is profitable -- and the most feasible way to make more money is to get more customers, not to increase prices and probably lose customers.
Speaking as a fellow entrepreneur, how can you not raise your prices? ;)
As I said above: Raising my prices would probably be a bad business move. That said, I make no guarantees that my prices will come down every time that my costs come down (as they inevitably will over time), so my profit margin might increase in that way.
Just avoid confronting your potential customer with terms he has never heard. "Don't make me think" applies here.
Actually, all of the documentation on tarsnap sets a new standard for honesty in business. That's probably the only good TOS page I've ever seen, and, perhaps more importantly, the need for a good TOS page is recognized.
That's probably the only good TOS page I've ever seen
I probably look stupid asking this, but... what makes the Tarsnap TOS page good?
I didn't set out to create a particularly exceptional TOS page; I just said "gee, I guess I need to write a TOS page" and sat down to write what I, as a user, thought such a page ought to contain.
(I'm sure many people will say that I should have had a lawyer review the Tarsnap TOS page -- but unless you pay a lot of money, a lawyer's advice in such circumstances generally comes down to (a) looking for really dumb mistakes and (b) providing that lawyer's standard block of boilerplate text, neither of which is particularly helpful.)
As ErrantX pointed out, the "Why" links are a huge part of it.
Most of all, it's readable. Also, the sections are organized based on what the user wants to know, not what lawyers want to say. Where you say "Money," a megacorp would say something like "Terms of payment processing for the client service," or something similarly stupid.
the [why?] page is definitely a really nice feature.
That's an innovation which I'm hoping other people will pick up -- I'm sure it helps readers understand the terms, but I also found it very useful as I was writing the terms to write "these are the rules" and "these are the reasons for the rules" in parallel.