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Great, as a paying customer of scout they are telling me their going to now focus on getting new customers instead of servicing the ones they have.

Might make sense from a business standpoint, but probably something you dont want to advertise :-).

Actually we're also able to spend a lot more time now on things that really matter to our customers -- things that customers request, like more graphing options and better support for cloud instances. The cloud functionality is already available, and graphing is coming up fast. It's a real pleasure to finally have time to address these things, in addition to the sales and partnership efforts.

Also, performance is significantly better since we simplified the architecture (http://blog.scoutapp.com/articles/2009/10/01/simplify-get-an...), which benefits customers old and new!

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