It's a very human thing to do but it's still a bit shocking to see someone lay it out so plainly: "We are constantly promised X and every time we get Y instead. In fact, our society basically guarantees Y will happen. Please promise me X again without changing anything and maybe this time Y won't happen because ... wanting it?"
We tech people will really build up some twisted logic and ignore a lot of evidence to avoid acknowledging social problems and avoid any suggestion of hard work needed in that arena won't we?
I think most businesses realize that the path to take to generate hype for their product is to essentially follow the model of building their product for the wealthy, then middle class, then widespread adoption by everyone. By following this model, your brand reputation will be seen by the middle and lower class as "high quality". When it becomes accessible to them, the adoption rate will be much more rapid.
It is basically the method being adopted by Elon Musk for Tesla.
You can blame the real-estate industry and their regulatory capture of municipal governments for this outcome - as oxymoronic as it sounds, they've managed to make the most efficient lifestyle the most expensive thanks to overbuilding sprawl, leaving our most vulnerable citizens suffering 2-hour commutes with overworked cars instead of a more affordable lifestyle in a city where services and transport are closer at hand.
However, I do think you're hitting on a real constraint. As far as I know, work brokering service models like Uber have only been successful when there's a large and dependable workforce in close proximity to the consumer base it serves. In order for Uber to scale to suburbs, they don't necessarily have to get suburbanites driving for them--a Lyft driver last week told me that he commutes an hour to SF from Walnut Creek to drive. However, that guy is going to have to see more money coming in than someone who lives in Oakland because his margins will always be much thinner.
There are certain apps with P2P models that escape this supply problem by eliminating the server-served dynamic. They require each user to put in a little bit of work to get value out. Yerdle is one example of this type of model. The hard part there seems to be convincing rich people to spend time participating because they see their time as being more valuable. At the same time, the rich have the most to contribute.
As Jeff Bezos optimistically puts it, today is still day 1 of the internet. Here's to hoping for our future tech utopia!
Is pressing a button more convenient than searching through reviews, getting on the phone, and haggling over the price?
You could have said something similar about Taxis 5 years ago and we all know how that's going.