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"part of the challenge of managing a business"

Part of the benefit, you mean. Although we're only hearing one side, sounds like the culture there is pretty screwed up, so bringing in a guy with higher standards is obviously an epic culture fit fail but possibly the only way to repair the companies culture.

Although "pretty screwed up" sounds subjective, there are objective observations, and if they're not fulfilling contracts that's a rather objective measure (did a bank deposit occur or not?)

If you have a screwed up situation, and hire a guy who fits right into it as a perfect cultural fit, you haven't solved "the" problem, you now have two problems.

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