I did the same; I stopped by their office on the way to work with my cable boxes. While standing in the customer service line held up by a problematic customer, a woman took me aside to her cubicle nearby where she had me sit down as I turned everything in and changed my account. Very friendly, no pressure to keep anything. She just made the changes and helped me save some time. Much different at Comcast, where I was treated like an animal.
