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I'm here too; EPB is amazing. I cut cable about 6 months ago (kept 100mbps), yet they were still awesome from a customer service perspective.

There is a lot of talk in the thread about public vs private - regardless of ideology - EPB is an incredibly run public utility (as least as a customer)




I did the same; I stopped by their office on the way to work with my cable boxes. While standing in the customer service line held up by a problematic customer, a woman took me aside to her cubicle nearby where she had me sit down as I turned everything in and changed my account. Very friendly, no pressure to keep anything. She just made the changes and helped me save some time. Much different at Comcast, where I was treated like an animal.


It is refreshing. I'm glad they are getting some love because they are great to work with.

As far as business users go, they could drop their prices a little, but overall - they are top notch.


As a side note, it's always surprising how many Chattanoogans come out of the woodwork on HN when a Gig story appears.


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