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True, but having up-to-date technology makes scaling service much, much easier. ADP's problem is their service scales linearly with the number of service reps on staff. That along with horrible communication across departments(this is a tech problem in this day and age), and they suffer because of it. Even if a tech-driven company like ZenPayroll gets the number of customers ADP has, they will have scaled better because (hopefully) their systems are prepared for the traffic from the beginning and they continuously improve them to handle the growth. There's a massive difference between tech-as-an-after-thought companies and the tech-driven startups like Zen.

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