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"Captcha's are not going anywhere anytime soon."

Its turning in to the new version of "3rd world outsourced phone support" A strong indicator the user simply doesn't care about the customer experience.

For some industries / companies, this is perfectly OK and BAU. For others it can be a company-killer.

I see a captcha and I know the company doesn't like me, doesn't like what I'm doing, and doesn't care if I know how they feel about me. And for some situations that's perfectly OK. Certainly not all.




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