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I was recently talking to two startups through their internal recruiters. The two companies had similar positions available and were of a similar size, but their recruiters were night and day. One of them frequently forgot to get back to me, was unresponsive, gave unclear instructions, and generally slowed down the process. The other was extremely attentive, always moving the process as quickly as possible and accommodating my requests. It was dramatic enough that, even though the company with the slow recruiter had a ~3 week head start, I had to stall with the better recruiter to get an interview with both companies.

Even in situations where the employee profile is similar, recruiter quality can vary widely.

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