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> Secondly, I (and I believe a number of others), whilst appreciating all the efforts that you guys are making to keep HN a great place to be, frequently feel baffled, hurt or just insulted by the way that moderation is applied.

Could you give some concrete examples? Articles can get dropped off the front page when many people click the flag link (i.e. it's not always driven by the moderators). Also, I believe submissions with a high comments to up vote ratio are weighted down (the rationale being that it usually signals a controversial topic prone to flame wars). There have been cases of questionable hell banning, but this can usually be resolved by contacting the mods privately AFAIK.

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