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Would be really interesting to put a number on "users hate change".

Based on my own experience at a company where we actually researched this stuff, the number I would forward is 30%. Given an existing user base, on average 30% will hate any given change to their user experience, independent of whether the that experience is actually worse or better.

That's probably about right, maybe a little high for hating enough to do something different. I quit using MS Office when the "Ribbon" was introduced, but most people I know just sort of sighed and kept with it.

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