Personally, I would have said "fuck you" and walked away. They are never available to speak to when you need them. Even when being helpful and reporting bugs, they don't even acknowledge having read it. They always need to come to you. No, fuck that, help your customers for a change.
I know this is semi off-topic, but it so bugs me about Google (and basically most other major tech firms) that this is the knee-jerk reaction to reading the story, instead of the actual point.