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I think this is so absurdly overrated. It's like forcing a toddler to say thank you. "Now, subordinate/rival, What do we say?? I didn't hear the magic words! We need to find out, mmkay? Can you say you can find out?"

You have a point (valid every time someone details the structured behavior he expects of other human beings), but you need people with initiative and positive thinking who can assume control of a situation outside their comfort zone. I'd go nuts working with someone who responded to issues with just "I don't know".

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