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It really does have to be nearly frictionless and continue to work, though. My coworkers and I mostly do walk into a conference room with our laptops and set up a Skype or Google Hangout, because nobody knows how to work the $$ Polycom videoconferencing system unless a guy from IT is present to set it up. It's also relatively easy to pull in a remote collaborator on a Google Hangout (even if they've never used it before, it's like 5 minutes to install), while I don't know if the Polycom setup even works when dialing out to a third party who doesn't have their setup. Since nearly every call involves at least one off-site collaborator, that really reduces the utility of a closed-circuit "enterprise" VC system to us if it can only dial sites that also have the same hardware (not sure if this is true, but that's the only case where I've seen it work).



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