| ||Ask HN: Should I remind users that their card is about to be charged?|
70 points by grinnick on Jan 23, 2014 | hide | past | web | favorite | 69 comments |
|I have a SaaS app with a 14 day free trial. I take CC details as part of the signup process so I have card details for users who are in the trial recorded in Stripe.|
Currently, if a user doesn't unsubscribe during the trial then they are automatically charged for their first month once their trial has ended.
Is it proper etiquette to warn them about this or should I just charge them and say nothing? Should I be sending them an email which says something along the lines of "Hope you enjoyed your trial. You card will be charged tomorrow."?
Edit: Just to stimulate the discussion a little bit more because it seems like the responses are one sided...
The reason I'm asking is because Optimizely recently charged my card for €168.00 after a free trial ended on me. No warning was issued. We all know how much money they make so perhaps this works out ok for them?
For completeness, they refunded immediately once I challenged the charge.
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