Hacker News new | past | comments | ask | show | jobs | submit login

I ordered a pair of these glasses through the Vergence Labs Indiegogo campaign (the company behind the eyewear is Vergence Labs).

They've refused to provide updates to backers at all. They go months between vague updates with 0 (zero) hard promises or details. It's been about a year since the projected ship date.

In addition, the team has been deleting comments[1] left by backers eagerly asking when their glasses will ship.

I've contacted the team directly multiple times via email, and have received nothing more than PR-speak responses worthy of the greatest nonanswers ever. As a counterexample, the KeySmart[2] Kickstarter campaign forgot to ship my reward and it was resolved in under an hour over email (I am not affiliated with them).

I'll continue assuming my $389 is as good as gone till the product arrives.

[1] http://imgur.com/b1YpjBl, http://imgur.com/hRoooh0 (comments URL is http://www.indiegogo.com/projects/social-video-sharing-glass...)




Hi Adam, I just looked up your position in the backers list, I believe your glasses will ship in January.

Thank you for your early support and I hope you will really enjoy your Epiphany Eyewear


Hey Jon! Thanks for letting me know! Really excited.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: