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> The baggage policy you agree to and pay for is basically, "if we lose your bag or smash it into very small pieces, we will pay you $20."

Are there no customer protection laws in the US? I'm pretty sure that in most of Europe, it doesn't work that way, and for a good reason.

And if it really is like that, is that prominently advertised, or is that in fine print written in 8pt in light grey font on white background? From the customer's perspective, that makes a huge difference.

I for one (though mostly travelling from and to Germany, not the US) have never been told "we might lose your bag, and you'll get $20 in that case).




There are consumer protection laws in the US. That's why it's illegal to buy a bicycle without a bunch of useless reflectors stuck to it, for example, and why you have to file the "lawyer lips" off the front fork to have a working quick release mechanism.




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