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How true. Also, most people, in my experience, are unable or unwilling to accept frank feedback. They will get their feelings hurt, argue, get angry, or just block out what you're saying. (At least this is true in my experience in the US - perhaps some other countries have a more direct culture, e.g. Germany/Israel/Russia?)

So if you can project your ability to calmly receive frank feedback, others may be more likely to tell you what they really think.

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