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So you're refuting the "Amazon cares about customers" point by saying other companies do too? Huh?

No, I'm just questioning if it really is 'amazing' if a large portion of successful companies do the same thing.

I think madeofpalk is refuting the "amazing" part. It's not amazing if it's common.

I don't think Amazon-level customer service is all that common. Yes, some other companies like Apple do the same thing, but it's generally surprising to get that sort of support.

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