True. PickedOnion's tutorials are really helpful, especially if it's your first time setting up a "real" server. I later went with Linode for my personal websites, since they're a bit cheaper, and I felt more comfortable with setting up a box now.
SH are definitely good people, but are they better than Linode in terms of support? That's difficult to determine and quantify. The only support request I filed was asking if they'd be adding 32 bit instances any time soon, and they said no;-)