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Did anybody else spend half a minute trying to interact with the "app", then give up and close the tab, thinking it was broken before coming back here to discover that it was just a full-page screenshot of a desktop app?

I'd never heard of Pixelmator, so I made the natural assumption from what came up on screen that it was some form of web-based photoshop thing.

But it's not. And there's nothing but a screenshot above the fold. So it just looks broken.

I wonder how many potential customers they're bouncing this way.




> Did anybody else spend half a minute trying to interact with the "app", then give up and close the tab

Nope, sorry. Looked like a pretty obvious screenshot to me. The palettes in the screenshot are way too small for me to confuse it for a web app.

Also, most people will probably get this from the Mac App Store, which has a very different presentation.


This sort of negative commentary is always distasteful.

Any person who's used a computer in the last twenty years would understand that the interface is not responding and try alternate input methods (like scrolling, one of the most common paradigms on web pages.)

It doesn't "just look broken".


It's not negative commentary. It is a legitimate user interface issue that several people experienced. It is also super easy for them to fix. Sometimes(always) when you launch a new product or design, you want feedback on the silly little things you wouldn't have thought of that could potentially turn people away. The attention span of cold clicks is measured in seconds. Any silly issue can push someone to click off. I have used a computer extensively for many years and thought it was a live demo for a few seconds. As they say in web usability, don't make people think.


The dramatic hyperbole drives it from being "surfacing an issue" to negative bashing.

"Did anybody else spend half a minute trying to interact with the "app", then give up and close the tab, thinking it was broken before coming back here to discover that it was just a full-page screenshot of a desktop app?"

xauronx, and the majority of the other folks explaining the issue, took a much more reasonable approach—"it was a .5 second instinct to interact with it and then I figured it out. Not sure if that constitutes a negative UI experience or not, but it IS an issue. "

It's just unbelievable to think that anyone familiar with a web interface would get so confused by the screenshot that their only recourse would be to abandon ship.


At least 4 people on HN had the same instinct, myself among them. HN is definitely a more technical cross section of the internet population. Anyhow, yes, it was a .5 second instinct to interact with it and then I figured it out. Not sure if that constitutes a negative UI experience or not, but it IS an issue. Hell, maybe there's some psychology at work that makes me want to download it to get the ability to interact! Who knows!


I tried clicking the little white boxes, thinking they were tooltips, explaining how that part of the image used a particular Pixelmator feature.

Then I realized it was just a screenshot, so I clicked free trial. Same image, but now no site navigation (it doesn't fade in). Refreshed, thinking it was broken. Then it took a few seconds, but I realized you could scroll down, and it had a download button. Why is this so common these days? Full screen images or giant headers filling the screen with no indication of more content? I've had this happen a few times this year. I also just noticed this happens on the homepage too, and it has actual information under the giant screenshot. Sigh, doesn't anyone test these things?


I thought it was interactive at first too, but it didn't stop my curiosity.


Yes, I did the same thing. I was trying to resize her star makeup for a bit.




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