TS064E - Revisions TPSABBF0 and TPVABBF0
TS128E - Revisions TPSABBF0 and TPVABBF0
Select "About this Mac" from the apple menu, and click
on "More info..."
Click on "System Report" and select the SATA/SATAExpress
page. Model and revision numbers for each installed hard
drive appear to be reported here.
(edit: presumably drives connected via USB are similarly described
in the appropriate page of the diagnostics/report)
I'm surprised they didn't know 3 weeks ago that this was a defective disk. My local Apple store didn't have it in stock so they had to order it from Apple, it's not like it was an old disk they used to replace mine.
We also recommend backing up your data on a regular basis until you receive a replacement drive.
Not backing up in 2013 is just irresponsible.
I learned this the hard way when we brought my girlfriend's computer in for repair. We gave them permission to replace the drive, went to restore the data from Backblaze, and got a nasty surprise when it errored out and their support team let us know the data wasn't there. As far as I'm concerned using Backblaze is not the same as actually having off site backups, unfortunately.
All accounts guaranteed to have no dashboard or gui of any kind.
This may be fantastic for technical users, but it would be a nightmare if I used this to manage the backups of friends and family.
Ultimately I switched to CrashPlan, as that not only gave me offsite backups (for far cheaper than you, sorry) but using the same technology also offers me on site backups and the ability to back up to any server I control and choose. This allows me to have my friends backup to the CrashPlan service, to their own local drive, and to a computer I setup just in case both of those fail. Best part is I'm not stuck doing a bunch of work.
As a final note, your service is extremely expensive compared to just about everything else.
Is this if I log into backblaze.com there may be files it says it has which it does not, or if the UI on my Mac says it's backed up it may not be? (Or both?)
- Time machine: is not reliable for network backups (yes, really)
- CCC: needs a USB connected drive for a MBA
- Crashplan: recurring payment service based in the US
All of the above solution are useful, but none are reasonable and no brainer backup solutions for everyone, especially for MBA owners.
As for now, bittorent sync with a mirror on the same network feels like the best solution IMO.
(My 2012 MBA's SSD failed, but thankfully much of my data was automatically backed up to my NAS the previous night. The backup restored fine, too.)
Now if only there were such a provider ... standards based rsync over ssh ? Remote ZFS filesystem ? 12+ years of history providing that service ? Progressive stance on govt. monitoring ? No, it would be too good to be true.
 Dumb, as in, just a straight 1:1 mirror.
 But independent - no relation to TM on your own system
Of course, it's possible to have encrypted snapshots on rsync.net with duplicity, the method I use. That being said, I have no particular reason to distrust rsync.net, and I have liked the service they have provided. If anything, I trust rsync.net more than other backup providers and certainly more than Apple.
: Assuming Apple hasn't set up Time Machine to secretly send files back to Apple. But if you run Mac OS X, you're already trusting them not to do something like that.
Encrypted dropbox replacement ... and he even wrote rsync.net specific instructions :)
Thankfully it's easy to fix: http://www.garth.org/archives/2011,08,27,169,fix-time-machin...
Anybody have any idea about if this is any better in Mavericks?
A more significant problem is that Synology (which is what I use) is out there saying, "Time Machine: works great with a Synology NAS!". And it does work great...until it doesn't, and last I checked Synology has no docs on how to fix it.
As for Mavericks, I'm pretty sure I've seen the problem on the one machine I have running the dev preview. Or maybe not, maybe it was before I put Mavericks on (I realize that's not terribly helpful information). The problem with saying whether it's better or not is that on my machines it may be a month or more before it rears its head. So it would take me six months or so before I could personally say that it's better for me.
Apple Time Machine has never been friendly to NAS other than Time Capsule. You have to do some hackery to get it setup, so the above fix steps are suitable for that crowd.
That's why it's advised you do at least your first backup with a wired connection for instance.
A description of one of the issues you could face:
A 2010 support thread with the horror stories
A more recent one:
Currently I do Laptop + Time Machine HDD at work & a backup file server at home which syncs with my laptop with bittorrent sync and the file server is backed up by backblaze.
These days, i backup only user data and i don't worry about the base OS. In fact, i prefer this over TimeMachine style backups. Photos go to Google Drive, work related documents to Dropbox, all code goes to BitBucket/Github, and thats about it. Videos and other personal stuff get backed to an external disk.
Migrating a Time Machine backup to a new Mac
When you buy a new Mac, you can transfer all of your applications, files, settings, and other information from a Time Machine backup you've already made.
You will be asked if you want to transfer files when you start up your new Mac for the first time. Or, you can use the Migration Assistant (located in Applications/Utilities).
After Migration Assistant completes the transfer and you select your existing Time Machine backup drive, you will be prompted with "Inherit Backup History". Once selected you will be able to continue to use your existing Time Machine backup on your new Mac.
But Time Machine backups are just a folder with (yet another) folder per backup timestamp. It doesn't use deltas or anything fancy, unchanged files are just hard linked.
In other words, you can browse a Time Machine backup like any other filesystem. For instance, you could just use cp or rsync to restore an exact copy.
On a Time Capsule or Airport Extreme with external hard disk, the files live in some disk image IIRC, but even there it is generally not hard to restore files.
But yea, I have dropbox, timemachine, a drobo with 16tb for photos/videos.
And also that most friends know that they should back-up as when shit hits the platter the first thing they say is: "I know I should have backed up and my latest is from September last year, can you help me?"
At least with OSX, backups are made very easy for you via Time Machine and even better a Time Capsule.
until you receive a replacement drive
>> until you receive a replacement drive
Telling my mother in law to "back up her computer" and then giving her a new, blank drive that she has to install her own OS on and then restore from backup is completely useless -- she'd have no clue where to even begin.
So now Apple has told her "you're going to lose all your data and we can't help you". Not cool.
Maybe they worded it poorly, but that to me sounds like you're on your own.
>> So now Apple has told her "you're going to lose all your data and we can't help you". Not cool.
boggles my mind. Perhaps skip the extra serving of hyperbole?
First, they warn people to back up their data regularly because there is a high chance of failure. Then they tell you that if you come and get a new drive you have to restore it on your own.
Perhaps you've never had to support someone who isn't technologically savvy, but basically if I show this to her she will be very scared that her sacred pictures of her grandson will be gone forever. She won't understand this page beyond "my data will go away and Apple won't help me".
Whether that is their intention or not I don't know.
The only saving grace here is that I set up backups for her a long time ago, but she's probably forgotten.
It failed again minutes after leaving the store so I arranged another visit with a genius. This genius was more helpful and understanding and swapped the drive out. Unfortunately the new replacement drive matches these model numbers. Not exactly happy about having to visit a far away store for a third time.
I've only got Debian available.
† Other OS X software updates install fine on an external.
I'm somewhat unfamiliar with Apple's software generally (I have always just run Debian) - do they release firmware updates often? What kind of things do they fix?
I remember trying to get an iMac to install one, hoping it would fix an issue, and the internal drive was encrypted. I had to erase/reinstall on the internal drive to get the update to install. (Note to university computer lab admins: if your Thunderbolt isn't working, try installing the "Thunderbolt Firmware Update" that Software Update prompts you to install before requesting a new logic board ;-)
Firmware updates aren't uncommon, when a machine or architecture is new. I can remember firmware updates for EFI (added internet recovery when Lion came out), Thunderbolt, Magsafe/power, SSDs, and Wifi across all types of Macs.
Do you have OS X available? It says there is a software upgrade that checks for broken SSD's.
Now where do I find a useful list of which models are actually broken?
This is only for the SSDs in the 2012 MacBook Air:
> Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.
Looks like you're find. :)
More recently, after my network-storage USB Western Digital issued an error once or twice, I replaced it with a USB 3.0 Toshiba Canvio. It's also fast, quiet, and inexpensive -- plus it has 3x the warranty; WD only gives 1 year.
When I got my MacBook Air this Spring, I picked up a second one for some extra space. Unfortunately, I didn't get around to setting it up for backups before my SSD failed; but I've learned my lesson, my backups are now entirely automated.
I've run that firmware updater without any warnings or anything... so looks like we're good?!
In other news, my 15-month-old Macbook Air is an absolute champ. I've dropped it multiple times, one time while sliding face first on some ice in the middle of Sweden... Macbook was in my hands without a case and got some gnarly scratches. This thing has taken all my abuse and continues to boot up every day! #crossesfingers
Called them today about a refund - they told me I might not be eligible because I did the repair myself and not through an authorized repair center, but they will try to get it approved. We'll see how it works :)
Many actions / decisions being made really depend on the store. Personally, I needed an iphone replaced and one local apple store decided NOT to even look at the iphone. Another apple store was very upfront: they looked at the damaged iphone, and offered an exchange for $200.
Does this sound like the drive failure they're talking about? It happened a month ago and I haven't touched it since. I obviously can't run the firmware test they suggest, because my drive has already seemingly failed.
Second visit ended up replacing the hdd with a new one. Just did this update and my Mac isn't doing so well. user land can't load. Beware.
EDIT: Eventually it came to life, my model is TS064E which is apparently one of the effected models, so it looks like a third Genius appointment for me.
I spoke to Apple this morning and they issued a full refund.
I bought a 2012 MBA with the 128GB drive on release and in early July this year the drive completely spazed out. After a round with Apple's Genius Bar the options for my 3 weeks past warranty drive were ~$700 to replace it in store or ~$300 to send it away losing my laptop for a week. I just ordered a new drive from OWC and had it overnighted.
Fortunately, I was mostly backed up, but it is definitely aggravating to see a < 12 month old SSD fail.
No medium is reliable, and it's good you were backed up recently.
Good job I was planning on replacing it with a 3rd party bigger drive as soon as I can save up (turns out 128GB was never going to be enough...)
Will I go back to a HDD? Probably not. HDD is really good for backing up stuff, but for speed, SSD's are unmatched. There's no icon-bouncing each time I click on an app in the bottom menu of my mac. Even a restart a day is totally worth it for me :D (Just kidding, don't fucking downvote me)
There are some ugly SSDs out there with firmware problems (e.g. some people have reported problems with OCZ). I have been using different SSDs for three years (Apple branded, Samsung, and Intel) and I never had any problem or bugs. In fact, since Apple uses Samsung themselves, I have also used Trim Enabler without problems.
If you look at the actual failure rate, it's well known that the failure rates of SSDs are well below those of HDDs:
(With the notable exception of the aforementioned brand.)