On the weekend I decided to try some boots from Zappos. They were bought by Amazon 4 years ago, and have "legendary" customer service. Not in my experience. You can login with your Amazon account, but then it asks for your name. Strange. I go to checkout and they want my billing name, street, city, zip, state, same for shipping, card number, expiry, cvc and who knows what else. Turns out that they aren't integrated with Amazon in any meaningful way.
I sent them an email about it - maybe I'd missed something. I got some nonsense explanation about it being for my security. Then they started spamming me about the abandoned shopping cart. At this point I discovered that each cs rep has some "humourous" boilerplate about how they are going to help you, before doing something completely unhelpful. They also don't keep track of replies (an id in the subject or just looking at the in-reply-to header would work) so each one starts a new ticket where a different rep doesn't look at the history and does a completely different unhelpful thing. I've now asked 3 times that they delete my account.
On the weekend I decided to try some boots from Zappos. They were bought by Amazon 4 years ago, and have "legendary" customer service. Not in my experience. You can login with your Amazon account, but then it asks for your name. Strange. I go to checkout and they want my billing name, street, city, zip, state, same for shipping, card number, expiry, cvc and who knows what else. Turns out that they aren't integrated with Amazon in any meaningful way.
I sent them an email about it - maybe I'd missed something. I got some nonsense explanation about it being for my security. Then they started spamming me about the abandoned shopping cart. At this point I discovered that each cs rep has some "humourous" boilerplate about how they are going to help you, before doing something completely unhelpful. They also don't keep track of replies (an id in the subject or just looking at the in-reply-to header would work) so each one starts a new ticket where a different rep doesn't look at the history and does a completely different unhelpful thing. I've now asked 3 times that they delete my account.